This workshop was developed specifically to address the communication skills of all staff members who interact with patients.

Treating Patients with C.A.R.E. provides a conceptual model and specific techniques that guide all staff members – receptionists, nurses, medical assistants, business office clerks, maintenance workers (literally anyone who comes in contact with patients) – to communicate in ways that will enhance satisfaction and encourage patient partnership. Participants use their own experiences in health care to identify staff actions that make a difference. Essential skills are organized into a four-point model: Connect, Appreciate, Respond, and Empower (C.A.R.E.).