The Empathy Effect: Countering Bias to Improve Health Outcomes

In this 4.5-hour training, The Empathy Effect: Countering Bias to Improve Health Outcomes (EE) presents an extensive evidence based training that uses structured self-reflection and focuses on practical skills that learners can bring to their daily work immediately.

The EE workshop is based on three foundational premises:

• Empathy is healing and judgment is harmful,
• Vulnerable populations experience greater harm by judgment and lack of empathy, and
• We all have judgments, and we can learn to mitigate them.
  
  

Facilitator’s model effective communication skills and learners receive an extensive annotated bibliography, available on IHC’s website (EE bibliography) and supportive materials including a detailed skill summary for the IN GEAR model.

Learning Objectives

• List two of the three premises for empathy-based care
• Identify the elements of the IN GEAR model for empathy conveyance
• Identify two internal or external cues associated with interactions that invite judgment
• Name at least one counter cue to shift from a view of judgment to one of understanding
• Demonstrate at least two examples of conveying empathy